Terms of Service

Last Updated: September 2026

Welcome to Alfajira Marketplace. These Terms of Service govern your use of the Alfajira website, WhatsApp services, matching services, and related platform features.

By accessing or using Alfajira, you agree to these Terms. If you do not agree with these Terms, please do not use the platform.

1. About Alfajira

Alfajira is a technology and matching platform that helps connect people and businesses that need work done with independent individuals who have relevant skills and availability.

A user may participate as a Client, a Service Provider, or both, depending on their needs and activities on the platform.

Alfajira does not employ Service Providers and does not directly provide the underlying services arranged between users.

2. Platform Role

Alfajira provides technology and communication tools that may include user profiles, gig posting, matching, notifications, communication, gig status information, contact disclosure, reputation records, and platform fee processing.

Alfajira does not guarantee that every gig will receive an applicant, that a Service Provider will accept a gig, or that a particular service outcome will occur.

Matching is intended to help users find suitable opportunities or assistance, but users remain responsible for their own decisions regarding whether to accept, perform, or engage in a service.

3. Independent Service Providers

Service Providers using Alfajira act independently. They are not employees, agents, partners, or representatives of Alfajira merely because they use the platform.

Service Providers are responsible for their own skills, performance, conduct, pricing, availability, applicable licensing, qualifications, safety requirements, and compliance with applicable laws.

Clients are responsible for determining whether a particular Service Provider is suitable for the requested work.

4. User Information and Profiles

Users are responsible for providing accurate and reasonably up-to-date information when registering and using Alfajira.

Depending on the features used, Alfajira may collect or display information such as a user's name, phone number, profile photo, age, gender, skills, availability, and general location information.

This information may be used for matching, communication, safety-related processes, reputation records, and platform operations as described in the Privacy Policy.

Registration or inclusion on Alfajira does not by itself mean that every piece of information supplied by a user has been independently verified by Alfajira.

5. Matching and Gig Acceptance

Alfajira may notify potentially suitable Service Providers about available gigs based on information such as skills, availability, location, and other relevant platform data.

A Service Provider may choose whether to accept a gig. Acceptance of a gig does not create an employment relationship between the Service Provider and Alfajira.

Users remain responsible for confirming practical details such as the nature of the work, timing, location, price, materials, access arrangements, and any other conditions necessary for the service.

6. Platform / Service Fee

Alfajira may charge a platform or service fee for certain platform functions. The applicable fee will be communicated to the user through the platform or other appropriate channels before payment is completed.

The platform fee is paid to Alfajira for the operation, maintenance, development, administration, and related costs of the platform.

The Alfajira platform fee is separate from the price or payment agreed between a Client and a Service Provider for the underlying service.

Payment of an Alfajira platform fee is not itself payment to the Service Provider and is not a deduction from the Service Provider's earnings.

7. Payments Between Clients and Service Providers

Payments for the underlying service are arrangements between the Client and Service Provider unless otherwise expressly stated by Alfajira.

Alfajira does not operate a user wallet, stored-value balance, escrow account, or payment-holding system for underlying service payments.

Alfajira does not receive, hold, split, or distribute the underlying service payment on behalf of Clients or Service Providers.

Users are responsible for agreeing on the price and payment arrangements for the underlying service and for complying with applicable laws.

8. Contact and Information Disclosure

Alfajira may initially provide limited information about a potential match, including relevant profile and reputation information, before a match is authorized.

Additional contact or gig information may become available after the applicable matching or authorization process has been completed.

Users are responsible for handling personal information obtained through the platform appropriately and only using it for legitimate purposes.

9. Ratings, Reputation, and Reports

Alfajira may maintain records relating to completed gigs, ratings, feedback, participation, reports, incidents, and other information relevant to platform reputation and reliability.

Reputation information may be associated with a user's account and may not be erased merely by changing ordinary profile information.

Alfajira may take reasonable action in response to repeated reports, serious misconduct, abuse, fraud, manipulation, or other violations of these Terms.

Such actions may include warnings, restrictions, temporary suspension, or removal from the platform.

10. User Conduct

Users must not use Alfajira to:

• Conduct unlawful activities or facilitate unlawful conduct.
• Commit fraud, impersonation, or financial abuse.
• Provide materially false or misleading information.
• Harass, threaten, intimidate, or abuse another person.
• Circumvent platform security, matching controls, or access restrictions.
• Manipulate ratings, reports, or reputation records.
• Create duplicate or abusive accounts for improper purposes.
• Improperly collect, publish, or misuse another person's personal information.
• Upload malware or other harmful technical content.
• Circumvent applicable platform fees through technical or deceptive means.
• Use the platform for prohibited or dangerous activities.

Additional requirements are contained in the Alfajira Acceptable Use Policy.

11. Safety and User Responsibility

Users should exercise reasonable judgment when communicating, meeting, hiring, or working with another person through Alfajira.

Except where Alfajira expressly identifies a specific verification process, Alfajira does not guarantee a user's identity, qualifications, character, financial position, conduct, or suitability for a particular service.

Users are responsible for independently confirming matters that are important to their safety, legal compliance, and suitability for a particular engagement.

Users should report suspected fraud, abuse, threats, unsafe conduct, or serious violations through Alfajira's available support channels.

12. Service Quality and Disputes

Services arranged through Alfajira are provided by independent Service Providers and not by Alfajira.

Alfajira does not guarantee the quality, timing, legality, safety, availability, or outcome of an underlying service.

Disputes concerning matters such as price, scope of work, materials, quality, completion, timing, or payment for the underlying service are generally matters between the Client and Service Provider.

Where appropriate, Alfajira may assist by providing relevant platform records or reviewing reports. Providing such assistance does not make Alfajira a party to the underlying service agreement.

13. Cancellations, Failed Matches, and Platform Errors

Certain Alfajira matching flows may use temporary authorization periods, matching locks, or expiry periods to manage access to a gig.

Where a required authorization or platform fee is not completed within the applicable authorization period, the gig may return to the available pool and become available to another eligible Service Provider.

For example, where a five-minute authorization window applies, failure to complete the required payment within that window may cause the temporary reservation to expire.

A payment made after an applicable authorization period may be treated as a late payment and may require manual review in accordance with the Refund & Cancellation Policy.

Technical problems, network failures, unavailable users, maintenance, or other platform issues may interrupt or delay a matching process.

14. Account Restrictions and Termination

Alfajira may restrict, suspend, or terminate access to an account where reasonably necessary because of violations of these Terms, fraud, abuse, threats, repeated serious complaints, manipulation, security concerns, unlawful activity, or other conduct that creates significant risk to users or the platform.

Where appropriate and reasonably possible, Alfajira may provide notice or an explanation of the relevant action.

Certain records may be retained after an account is restricted or terminated where necessary for legal, security, fraud-prevention, dispute, accounting, or legitimate operational purposes.

15. Platform Availability

Alfajira aims to provide a useful and reliable platform but does not guarantee that the platform will always be available, uninterrupted, secure, or error-free.

Availability may be affected by maintenance, updates, hosting infrastructure, internet or telecommunications networks, third-party services, security incidents, technical failures, or circumstances outside Alfajira's reasonable control.

16. Intellectual Property

The Alfajira name, branding, website, software, interface, designs, and other platform materials are owned by or licensed to Alfajira unless otherwise stated.

Users may not copy, modify, reproduce, distribute, reverse engineer, commercially exploit, or otherwise misuse Alfajira platform materials except where permitted by applicable law or with appropriate authorization.

Users retain rights in content they lawfully provide to Alfajira, subject to the permissions necessary for Alfajira to operate, maintain, secure, and improve the platform.

17. Third-Party Services

Alfajira may rely on third-party services for functions such as messaging, hosting, databases, payment processing, security, monitoring, and other infrastructure.

Third-party services may have their own terms, policies, fees, availability requirements, and limitations.

Alfajira is not responsible for independent failures, policies, or actions of third-party providers outside Alfajira's reasonable control.

18. Limitation of Liability

To the extent permitted by applicable law, Alfajira is not responsible for losses arising from interactions or transactions between users, including the quality or failure of an underlying service, user conduct, misrepresentation, non-payment, property damage, injury, missed appointments, disputes, or interruptions caused by third-party services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

19. Indemnity

To the extent permitted by applicable law, a user may be responsible for claims, losses, liabilities, damages, and reasonable costs arising from the user's unlawful conduct, misuse of the platform, violation of these Terms, or infringement of another person's rights.

20. Changes to These Terms

Alfajira may update these Terms from time to time to reflect changes to the platform, services, legal requirements, security practices, or operational processes.

Where appropriate, material changes may be communicated through the platform or other reasonable means.

Continued use of Alfajira after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

21. Governing Law

These Terms are intended to operate under the applicable laws of Kenya.

Nothing in these Terms prevents a user from exercising rights or pursuing remedies that cannot lawfully be excluded or limited.

22. Contact Us

For questions concerning these Terms or the Alfajira platform, contact: