Privacy Policy

1. Information We Collect

We collect information that is reasonably necessary to operate Alfajira, facilitate matching and communication, maintain accounts and reputation records, process Alfajira platform services, and protect the platform and its users.

1.1 Account and Contact Information

Depending on how you use Alfajira, we may collect:

• Phone number and WhatsApp account information
• Name
• Profile photo
• Age
• Gender
• Account and registration information
• Information provided when communicating with Alfajira through WhatsApp, our website, or other supported channels

1.2 Location Information

To support location-based matching and local gig availability, Alfajira may process location information associated with a user's device or interaction.

Alfajira stores location information as geographic coordinates in its database to maintain accurate records for future reference. Location information may be used to:

• Determine the general area where a user is located
• Match users with nearby opportunities or service providers
• Calculate approximate distance for matching purposes
• Improve the relevance of local gigs
• Maintain location records for future reference and platform operations

Where appropriate, Alfajira may display an approximate locality or distance rather than exposing a user's precise geographic coordinates to another user.

1.3 Gig and Service Information

We may collect information relating to activities on the platform, including:

• Services or skills offered
• Services requested
• Gig descriptions
• Availability
• Gig acceptance and completion information
• Matching and transaction status
• Communications or information necessary to facilitate a gig
• Reports concerning a gig or user

1.4 Ratings and Reputation Information

Alfajira may maintain records relating to a user's activity and reputation on the platform, including:

• Ratings
• Reviews or feedback
• Completed gigs
• Gig participation
• Reliability-related records
• Reports or incidents associated with platform activity

These records may be associated with the user's account so that historical reputation is not automatically erased when a user updates ordinary profile information.

1.5 Payment and Transaction Information

Alfajira may process information relating to payments made for Alfajira's platform services, including payment references, transaction status, amount, date, and related information provided by our payment-processing partners.

Alfajira does not operate a user wallet or stored-value balance system.

The platform/service fee paid to Alfajira is separate from the payment agreed between a client and an independent service provider for the underlying service.

Alfajira does not receive, hold, split, or distribute the underlying service payment between clients and service providers.

Payment card and other sensitive payment credentials may be handled directly by our payment-processing providers rather than being stored by Alfajira.

2. How We Use Information

We use collected information for purposes including:

• Creating and maintaining user accounts
• Matching clients with suitable service providers
• Matching service providers with available opportunities
• Facilitating communication between matched users
• Providing location-based matching
• Managing gig status and workflow
• Maintaining ratings and reputation records
• Processing Alfajira platform/service fees
• Detecting abuse, fraud, misuse, or attempts to manipulate the platform
• Investigating reports and resolving platform-related disputes
• Providing customer support
• Maintaining and improving the Alfajira platform
• Sending service-related notifications and account updates
• Meeting legal, regulatory, security, or compliance requirements

We do not use personal information for purposes unrelated to the operation of Alfajira unless permitted by applicable law or with appropriate notice or consent where required.

3. Information Shared With Other Users

Alfajira is designed to facilitate direct connections between clients and independent service providers.

Accordingly, certain information may be made available to another user when necessary to facilitate a gig.

Before a match is completed, certain profile or reputation information may be displayed to help a client evaluate a potential service provider.

When a match is authorized and the applicable platform process has been completed, additional contact or gig-related information may be disclosed as necessary to enable the parties to communicate and perform the agreed service.

Users should therefore avoid placing unnecessary sensitive personal information in public gig descriptions, profiles, or messages.

4. Service Providers and Third Parties

Alfajira may use third-party service providers necessary to operate the platform. These may include providers supporting:

• Cloud hosting and application infrastructure
• Database services
• WhatsApp and messaging functionality
• Payment processing
• Website and security services
• Monitoring and technical operations

These providers may process information on behalf of Alfajira or as necessary to provide their respective services. Alfajira does not sell users' personal information.

5. Payment Processing

Alfajira uses third-party payment processors to process payments for Alfajira platform services. Payment information may therefore be processed according to the applicable payment processor's own privacy policy and terms.

Alfajira's platform/service fee is paid to Alfajira for use of the marketplace and related matching functionality. The applicable fee will be communicated to users through the platform or another appropriate channel before payment is completed.

It is not a payment made by Alfajira to a worker, nor is it a commission deducted from a worker's earnings.

The actual price and payment for an underlying service are agreed separately between the client and the independent service provider.

6. Data Security

We take reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

No internet-based system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their own accounts, devices, phone numbers, and authentication information.

7. Data Retention

We retain information for as long as reasonably necessary to:

• Provide and maintain Alfajira services
• Maintain account and reputation records
• Complete or document platform transactions
• Resolve disputes and reports
• Prevent fraud and abuse
• Meet legal, regulatory, accounting, or compliance obligations
• Protect the rights and security of Alfajira and its users

Different categories of information may therefore be retained for different periods.

8. User Profile Changes

Users may be able to update certain profile information through the Alfajira platform.

Updating information such as a name, photo, age, gender, or service preference does not necessarily remove historical account activity, ratings, completed gigs, or other records that Alfajira reasonably needs to maintain platform integrity.

This helps prevent users from resetting their historical reputation simply by changing profile information.

9. Age and Children

Alfajira is intended for users who are legally permitted to use the platform and engage in the relevant services. Users must provide accurate age information where requested.

Alfajira does not knowingly seek to collect personal information from children in circumstances where collection is prohibited by applicable law.

If you believe that a child has provided personal information to Alfajira inappropriately, please contact us so that the matter can be reviewed.

10. User Responsibilities

Users are responsible for ensuring that information they provide to Alfajira is accurate and that they do not submit another person's personal information without appropriate authorization.

Users should not use Alfajira to publish unnecessary sensitive personal information, passwords, financial credentials, identification numbers, or other information that does not need to be shared for a gig.

11. Direct Communications and Notifications

Alfajira may send users messages relating to:

• Account activity
• Gig opportunities
• Gig status
• Matching
• Payments
• Security
• Support
• Important changes to the platform

Where communications constitute direct marketing or promotional communication, Alfajira will handle them in accordance with applicable law and provide applicable choices or opt-out mechanisms.

12. Data Protection Rights

Subject to applicable law and any applicable limitations, users may have rights concerning their personal information, including rights to:

• Request access to personal information held about them
• Request correction of inaccurate information
• Request deletion where legally applicable
• Object to or restrict certain processing
• Raise a complaint concerning the handling of personal information

Requests may be submitted using the contact information below.

Some information may need to be retained where Alfajira has a legitimate or legal reason to do so, including records necessary for fraud prevention, dispute resolution, legal compliance, or maintaining the integrity of the marketplace.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Alfajira, our services, legal requirements, or data-processing practices.

When material changes are made, we may provide appropriate notice through the website, WhatsApp, or another suitable channel.

The “Last Updated” date at the beginning of this policy indicates when it was most recently revised.

14. Contact Us

For privacy-related questions, requests, or complaints, contact: