We're Here to Help
Whether you need help finding a worker, offering your skills, understanding a payment, managing your account, or resolving a platform issue, Alfajira Support is here to help you move forward.
WhatsApp Support
Get help through WhatsApp — the same simple channel that powers the Alfajira experience. Ask a question, report an issue, or get assistance with your account, gig, match, or payment.
Email Support
For detailed questions, payment issues, privacy matters, or situations that require more information, email our support team at support@alfajira.com.
What Can We Help With?
Our support team can help with the Alfajira platform and the matching journey from registration to completed gig.
Account & Profile
Registration, profile updates, roles, and account access.
Gigs & Matching
Finding opportunities, posting needs, accepting gigs, and matching issues.
Payments
Alfajira platform fees, payment references, expired authorizations, and payment-related issues.
Safety & Reports
Fraud, abuse, unsafe conduct, no-shows, and other serious platform concerns.
Ratings & Reputation
Questions about ratings, completed gigs, reports, and platform reputation.
Technical Issues
Problems with WhatsApp, platform functions, notifications, or other technical issues.
Frequently Asked Questions
Quick answers to common questions about using Alfajira.
How do I find or post a gig on Alfajira?
Alfajira is built around WhatsApp. Start a conversation with our WhatsApp platform, choose whether you need a worker or want to offer your skills, and follow the prompts. You can browse available opportunities, post a need, manage your profile, and receive matching updates directly through WhatsApp.
How do I update my profile or switch between roles?
Type 'profile' or 'my profile' in the Alfajira WhatsApp chat to view and update available profile information. You can also switch between using Alfajira as someone looking for work and someone looking for a worker.
Are Alfajira Service Providers verified?
Alfajira collects profile information and uses platform activity, completed gigs, ratings, reports, and other available information to support trust and matching. However, not every profile detail or professional qualification is independently verified by Alfajira. Where a particular licence, qualification, or authorization matters, Clients should confirm it directly with the Service Provider.
What does the Alfajira platform fee pay for?
Where applicable, Alfajira may charge a platform/service fee for facilitating the matching process and providing related platform functionality. The applicable fee is shown before payment. This fee is paid to Alfajira and is separate from the price of the actual service.
Does Alfajira receive the money I pay a Service Provider?
No. Alfajira does not receive, hold, split, or distribute the payment for the underlying service. The Client and Service Provider agree on the service price and payment arrangements directly. Alfajira's platform/service fee is separate.
How does Alfajira help me find someone nearby?
Alfajira uses location information as part of its matching system to identify relevant opportunities and Service Providers in a user's general area. Other users are not normally shown your precise geographic coordinates simply because you use the platform.
What happens after a Service Provider accepts my gig?
The accepted gig may enter a temporary authorization period. Where a platform fee applies, the Client is given a limited time to complete the required payment. Once the applicable process is completed, the relevant contact and gig information can be unlocked so the parties can communicate directly.
What happens if the payment period expires?
If the required platform payment is not completed within the applicable authorization period, the temporary reservation can expire and the gig may return to the available pool. If a payment is received after an authorization has expired, Alfajira may need to review the transaction manually rather than automatically restoring the original match.
Can I report a problem with another user?
Yes. If you experience suspected fraud, abuse, threats, unsafe conduct, repeated no-shows, or another serious platform-related problem, contact Alfajira Support. Relevant reports may be reviewed and appropriate platform action may be taken.
Can I use Alfajira as both a Service Provider and a Client?
Yes. Alfajira is designed so that a person can offer their skills when they want work and also use the platform when they need someone else's skills.
I need help with something that isn't listed here. What should I do?
Contact us through WhatsApp or email. Tell us what happened, include your phone number or relevant gig/payment reference where appropriate, and our support team can investigate the issue.
Can't find the answer you're looking for?
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