Acceptable Use Policy

1. Purpose

Alfajira is designed to help people and businesses connect with independent individuals who offer services and skills.

Users are expected to use the platform honestly, lawfully, safely, and respectfully.

This Policy describes activities that are not permitted on Alfajira.

2. Accurate Information

Users must provide information that is accurate to the best of their knowledge.

Users must not:

• Impersonate another person.
• Create an account using another person's identity without authorization.
• Deliberately provide false age, gender, location, or profile information.
• Misrepresent their skills, qualifications, experience, or availability.
• Create misleading gig descriptions.
• Use deliberately false information to obtain work, money, personal information, or access to another user's account.

Where a user changes ordinary profile information, historical platform activity and reputation records may remain associated with the account.

3. Fraud and Financial Abuse

Users must not use Alfajira to:

• Commit fraud.
• Obtain money through deception.
• Create fake gigs or fake service offers.
• Manipulate payment processes.
• Exploit payment links or payment-processing errors.
• Attempt to obtain refunds through false claims.
• Circumvent applicable Alfajira platform fees through technical manipulation.
• Use stolen payment information.
• Launder or conceal proceeds of unlawful activity.
• Trick another user into sending money or valuable property.

Users must not misrepresent the price, scope, completion, or status of an underlying service.

4. Abuse, Harassment, and Threats

Users must not use Alfajira to:

• Threaten another person.
• Harass or intimidate another user.
• Repeatedly send unwanted communications.
• Engage in abusive or degrading conduct.
• Extort another user.
• Blackmail another user.
• Encourage violence against another person.

Disagreements about a gig should be handled respectfully and without threats, intimidation, harassment, or abuse.

5. Personal Information and Privacy

Users must respect the privacy of other users.

Users must not:

• Attempt to obtain another user's personal information without a legitimate reason.
• Publish another person's private information without authorization.
• Share passwords, authentication codes, or financial credentials.
• Use another user's phone number or contact information for unrelated purposes without appropriate authorization or legal basis.
• Record, publish, or distribute private communications without appropriate authorization or lawful basis.

Users should only share information that is reasonably necessary for the underlying service or legitimate platform communication.

6. Unsafe or Illegal Activities

Alfajira must not be used to arrange or facilitate activities that are unlawful under applicable law.

Users must not use the platform to facilitate:

• Theft.
• Fraud.
• Violence.
• Human trafficking.
• Exploitation.
• Illegal drug activity.
• Terrorist activity.
• Weapons-related criminal activity.
• Sexual exploitation.
• Other unlawful activities.

A service that is technically capable of being performed by a worker does not automatically make the service lawful or appropriate to arrange through Alfajira.

7. Dangerous or High-Risk Work

Users must not deliberately conceal material safety risks associated with a gig.

Clients should provide Service Providers with reasonably relevant information about conditions that may affect safe performance of a service.

Service Providers should not knowingly accept work that they are unable or unqualified to perform safely or lawfully.

Where a service requires a professional licence, certification, permit, or other legal authorization, the person providing that service is responsible for complying with the applicable requirement.

8. Minors and Vulnerable Persons

Users must not use Alfajira to exploit, abuse, or endanger children or vulnerable persons.

Users must comply with applicable laws concerning age restrictions, employment, safeguarding, and services involving minors.

Users must not misrepresent the age of a person in order to circumvent legal or platform restrictions.

9. Platform Manipulation

Users must not attempt to interfere with the normal operation of Alfajira.

Prohibited activities include:

• Creating fraudulent accounts to manipulate matching.
• Artificially generating ratings.
• Creating fake gigs to attract users.
• Repeatedly accepting gigs without intending to perform them.
• Deliberately blocking legitimate users from opportunities.
• Exploiting technical bugs.
• Attempting to bypass access controls.
• Scraping or extracting platform data through unauthorized methods.
• Introducing malicious software or code.
• Attempting unauthorized access to Alfajira systems, databases, accounts, APIs, or infrastructure.

10. Spam and Unwanted Solicitation

Users must not use Alfajira to send spam or unrelated bulk communications.

Users must not use contact information obtained through Alfajira to conduct unrelated marketing or solicitation without an appropriate legal basis or applicable consent.

The platform should be used primarily for legitimate communication relating to gigs, services, accounts, and Alfajira operations.

11. Circumventing the Platform

Users may communicate and arrange services independently after being connected, subject to their agreements and applicable law.

However, users must not deliberately exploit Alfajira's technical systems or payment process to obtain platform functionality without paying an applicable platform fee.

Attempts to manipulate matching, payment authorization, access controls, or other platform mechanisms may result in account restrictions.

12. Content Standards

Content submitted to Alfajira must not knowingly contain:

• Fraudulent claims.
• Malicious software.
• Threats.
• Illegal material.
• Sexually exploitative material.
• Content intended to facilitate criminal activity.
• Another person's confidential information without authorization.

Alfajira may remove or restrict content that violates this Policy or applicable law.

13. Reporting Violations

Users are encouraged to report suspected fraud, abuse, threats, unsafe conduct, platform manipulation, or other serious violations.

Reports should provide enough information for Alfajira to understand the issue and investigate it where appropriate.

False or deliberately malicious reports may themselves violate this Policy.

14. Enforcement

Where Alfajira reasonably believes that a user has violated this Policy, Alfajira may take appropriate action depending on the circumstances.

Possible actions may include:

• Warning the user.
• Removing content.
• Restricting particular platform functions.
• Temporarily suspending an account.
• Permanently restricting access.
• Cancelling or preventing certain platform interactions.
• Preserving relevant records.
• Reporting suspected unlawful activity to appropriate authorities where legally required or reasonably appropriate.

The action taken may depend on the seriousness, frequency, available evidence, and potential risk associated with the conduct.

15. Changes to This Policy

Alfajira may update this Acceptable Use Policy as the platform, services, legal requirements, or safety practices develop.

The “Last Updated” date indicates when the Policy was most recently revised.

16. Contact

For questions or reports concerning this Policy, contact: